FAQ

1. What is TempleDivine?

TempleDivine is a spiritual and devotional products store offering Rudraksha, Karungali Mala, spiritual bracelets, pendants, crystals and other traditional spiritual products.

2. Are your products original?

We make every effort to source and provide authentic products. Wherever an authenticity certificate is applicable, it will be provided with the product.

For natural products such as Rudraksha, Karungali and stones, natural variations in appearance, texture and colour are normal.

3. How do I place an order?

Simply select the product you want, click Add to Cart or Buy Now, enter your delivery details and complete the checkout process using your preferred payment method.

4. What payment methods do you accept?

We may offer:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Other online payment methods

  • Cash on Delivery (COD), where available

The available payment options may vary depending on your location and order.

5. Do you offer Cash on Delivery?

Yes, Cash on Delivery may be available for eligible locations and products. Availability is shown during checkout.

6. How long will my order take to arrive?

Delivery time depends on your location and courier service. The estimated delivery period is generally displayed during checkout or after your order is confirmed.

Please note that delivery timelines can sometimes be affected by weather, holidays, courier delays or other circumstances beyond our control.

7. How can I track my order?

Once your order has been shipped, you will receive tracking information through the contact details provided while placing the order.

You can use the tracking information to check the current status of your shipment.

8. Can I cancel my order?

If you want to cancel your order, contact us as soon as possible after placing it.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

9. What if I receive a damaged or wrong product?

Please contact us within 1 day of receiving your order.

For damaged, defective or incorrect products, we may require photographs and an unboxing video for verification.

Please do not use or modify the product until your request has been reviewed.

10. Is an unboxing video required?

Yes. For claims involving a wrong, damaged or defective product, an unboxing video is mandatory.

The video should clearly show the package, shipping label, opening of the parcel and the product received.

11. Can I return a product if I simply don't like it?

Our replacement policy does not generally cover change of mind, personal preference or dissatisfaction with the appearance of natural products.

Please check our Refund & Replacement Policy before placing an order.

12. Why does my Rudraksha/Karungali/stone look slightly different from the picture?

Many of our products are made from natural materials.

Therefore, natural differences in:

  • Colour

  • Texture

  • Shape

  • Grain

  • Natural markings

  • Size

may occur.

These variations are a natural characteristic of the product and do not necessarily indicate a defect.

13. Do your spiritual products guarantee results?

No. TempleDivine products are intended for spiritual, devotional and traditional purposes.

Any traditional or spiritual information provided on our website is for general informational purposes. Individual experiences and beliefs may vary.

14. Do you provide authenticity certificates?

Where an authenticity certificate is applicable to a particular product, it will be mentioned on the product page and provided accordingly.

15. Can I change my delivery address after placing an order?

Contact us as soon as possible if you need to change your address.

Once the order has been processed or shipped, we may not be able to change the delivery address.

16. What happens if I am unavailable when the courier arrives?

The courier partner may attempt delivery again depending on their delivery process.

Please ensure that your phone number and delivery address are correct and that someone is available to receive the parcel.

17. What if my parcel is delayed?

If your order appears to be delayed, please contact us with your Order Number. We will check the available tracking information and assist you accordingly.

18. How can I contact TempleDivine?

For order-related questions, product information or support, you can contact us:

📞 Phone / WhatsApp: +91 9625903098
📧 Email: info@templedivine.com

Please keep your Order Number ready when contacting us regarding an existing order