Refund Policy

At TempleDivine, we aim to provide genuine and carefully packed spiritual products to every customer. Please read the following refund and replacement terms before placing an order.

1. Refund Eligibility

Refunds are available only in cases where a refund has been specifically approved by TempleDivine after reviewing the customer's complaint.

Refunds may be considered in situations such as:

Wrong product received.
Product received in a damaged condition.
Genuine manufacturing defect.
Order-related issues where fulfilment by TempleDivine was not possible.

All refund requests are subject to verification.

2. Refunds Are Not Available For

Refunds will generally not be provided for:

Change of mind or personal preference.
Product not matching personal expectations.
Minor natural variations in Rudraksha, Karungali, crystals, stones or other natural materials.
Damage caused after delivery by the customer.
Products that have been used, modified, washed or tampered with.
Requests made after the applicable replacement period.
Products returned without their original packaging, accessories or other supplied items.

3. Unboxing Video

For damaged, defective or incorrect products, an unboxing video is mandatory for us to properly verify the claim.

The video should clearly show the package, shipping label, opening of the parcel and the product received.

Without sufficient proof, TempleDivine may be unable to approve a refund or replacement.

4. Refund After Approval

Once a refund has been approved, it will be processed to the original payment method, wherever possible.

The refund generally takes 4–7 business days after processing to reflect in the customer's account. Actual credit time may vary depending on the bank, UPI provider or payment gateway.

5. Cash on Delivery Orders

For eligible COD orders where a refund is approved, TempleDivine may request the customer's valid bank account or UPI details to process the refund.

Customers should provide accurate payment details. TempleDivine will not be responsible for delays caused by incorrect information provided by the customer.

6. Shipping Charges

Shipping charges, if separately applicable, may not be refundable unless the issue occurred due to an error from TempleDivine, such as dispatching an incorrect product.

7. Natural Product Variations

Our products may include natural materials such as Rudraksha, Karungali wood and natural stones. Differences in colour, texture, grain, shape and natural markings are normal characteristics of such products and are not considered defects.

8. How to Request a Refund

To request a refund, please contact us within the applicable replacement period and provide:

Order Number
Registered mobile number/email
Clear photographs of the product
Unboxing video, wherever applicable
A brief description of the issue

Our team will review the request and inform you whether it qualifies for a refund or replacement.

9. Final Decision

All refund requests are subject to verification. TempleDivine reserves the right to approve or reject a refund request based on the condition of the product, evidence provided and the circumstances of the case.