At TempleDivine, we carefully check and pack every order before dispatch. We want you to receive your spiritual product in the same condition in which it was shipped.
Please read our replacement and refund terms carefully before placing your order.
1. 1-Day Replacement Policy
We offer a 1-day replacement policy, which means you must contact us within 1 day of receiving your order if you receive a wrong, damaged, or defective product.
Replacement requests received after this period may not be accepted.
Replacement is applicable in the following cases:
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Wrong Product Received – If you receive a product different from what you ordered.
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Damaged Product Received – If the product is damaged during transit.
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Defective Product Received – If the product has a genuine manufacturing defect.
All such cases are subject to verification by our team.
2. Unboxing Video Is Mandatory
For damaged, defective, or wrong-product claims, an unboxing video is mandatory.
The video should clearly show:
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The package before opening
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Shipping label/order details
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The complete unboxing process
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The product received
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Any visible damage or discrepancy
Without a proper unboxing video, we may not be able to approve a replacement request.
3. Cases Not Covered Under Replacement
Replacement will not be provided in the following situations:
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Change of mind or personal preference
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Product does not meet personal expectations
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Damage caused by the customer
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Product has been used, altered, washed, or tampered with
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Missing original packaging, box, accessories, or inserts
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Normal wear and tear
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Minor variations in colour, texture, shape, or natural appearance in products made from natural materials
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Any issue reported after the applicable replacement period
For products such as Rudraksha, Karungali, natural stones and other spiritual products, slight variations in colour, texture, size, and natural markings can occur. These are natural characteristics and are not considered defects.
4. Product Condition for Replacement
To be eligible for replacement, the product must:
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Be unused and in its original condition
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Be returned with its original packaging
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Include all accessories, inserts, certificates and other items supplied with the order
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Not have been damaged or modified by the customer
Our team may inspect the product before approving a replacement.
5. Verification & Final Decision
Once you contact us regarding a replacement, our team may request photographs, videos, order details, and other information required to verify the issue.
After reviewing the information, TempleDivine will determine whether the product qualifies for replacement.
The decision will be based on the condition of the product and the evidence provided by the customer.
6. Refund Policy
For eligible cases where a refund is approved, the refund will generally be processed to the original payment method.
Depending on the payment gateway and bank, it may take approximately 4–7 business days for the refunded amount to reflect in your account after the refund has been processed.
For Cash on Delivery orders, where applicable, we may request valid bank/UPI details to process an approved refund.
7. Shipping Charges
Original shipping charges, if applicable, may not be refundable unless the issue was caused by an error on our part, such as dispatching the wrong product or a product that was damaged before dispatch.
If a replacement is approved because of a wrong, damaged, or defective product received by the customer, TempleDivine will review the shipping arrangements on a case-by-case basis.
8. Return/Replacement Process
To request a replacement:
Step 1: Contact our customer support within 1 day of delivery.
Step 2: Provide your Order Number along with your registered phone number or email address.
Step 3: Share clear photographs and the required unboxing video showing the issue.
Step 4: Our team will review your request and verify the details.
Step 5: If your request is approved, we will provide the next steps for the replacement.
9. Damaged or Wrong Product
Please inspect your parcel immediately after delivery.
If you notice that the product is damaged, defective, or different from what you ordered, do not use the product. Contact us as soon as possible within the 1-day replacement period.
Keeping the original packaging until your request has been resolved is strongly recommended.
10. Natural Product Variations
Many TempleDivine products are made using natural spiritual materials, including Rudraksha, Karungali wood, natural stones and similar materials.
Because these are natural products, no two pieces may look exactly the same. Differences in:
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Colour
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Texture
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Grain
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Natural markings
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Shape
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Size
may occur naturally and are not necessarily considered defects.
11. Non-Returnable / Non-Replacement Items
Certain products may be non-returnable or non-replaceable due to their nature, hygiene considerations, customisation, or other applicable conditions.
Any product-specific restriction mentioned on the product page will take precedence.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
13. Important Note
TempleDivine reserves the right to reject a replacement request where the provided information, photographs, or video does not establish that the product was received damaged, defective, or incorrect.
We recommend customers record a complete unboxing video for every order, especially for higher-value products.
Contact Us
For any questions regarding refunds, replacements, damaged products, or order-related issues, please contact our support team:
TempleDivine
📞 Phone / WhatsApp: +91 9625903098
📧 Email: info@templedivine.com
When contacting us regarding an order, please keep your Order Number ready so that our team can assist you quickly.